Delivering great value

Catering Equipment & Cleaning Supplies

0 items : £ 0.00

Returns and Order Information

Change or cancel an order

If you wish to change or cancel an order contact our Customer Service team on 0844 879 4479 any time between 9am and 5pm, Monday to Friday with the order number and date of order to hand.

If your products have already been delivered, then you will need to follow our returns procedure. Click here for more information about returns.

Installation & Warranties

When you are logged in, you can check your order status by clicking the 'My Account' link at the top of the page and then on the 'Order Tracking' link in the sidebar.

Your purchase history

When you are logged in, you can check your purchase history by clicking the 'My Account' link at the top of the page and then on the 'Order Tracking' link in the sidebar. Here you will find a list of any current or previous orders you have placed. You can check the status and the full details of your orders here.

How to return goods

We hope you will be pleased with your purchase. Should you wish to return an item (excluding kitchen equipment - please see returning kitchen equipment, below), we will be happy to refund in full or exchange, if it is in full resaleable condition. Returns should be made within reasonable time (usually 30 days) and in original undamaged packaging.

Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirmed in writing within 3 days of delivery via email to customerservices@trademaid.co.uk

Please note that there may be a collection and/or re-stocking charge for any items returned. In both instances, please call our customer helpline on 0844 879 4479 to obtain details on how to return your product.

Returning kitchen equipment

Please ensure that you have assessed all of the technical specification (available on the website) prior to ordering. Should you remain unsure of what product is right for you, please call our kitchen equipment specialist for free and impartial advice on 0844 879 4479.

Should you wish to return your kitchen equipment item(s) it must first be agreed with Trademaid. A restocking charge of 25% applies, and we reserve the right to charge for return carriage.

Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s).

Credit will only be honoured once the goods have been received and inspected by Trademaid. In the event of returned goods being used and unsaleable, no credit will be given and the goods will be sent back to the customer.

Warranty

If any Trademaid product proves defective within a year of purchase then we will repair it at no cost to you.

Our warranty does not apply to wear and tear, or if a product has been damaged or misused.

It does not apply to a small number of machines marked 'No Commercial Warranty' which must be returned direct to the manufacturer in the event of a breakdown.

Please call our customer help line on 0844 879 4479 to arrange a repair.